What do I do if I have issues with my order? Follow You can chat with us directly on our website. We are also available on email@example.com. We don’t use chat bots – you’ll always be speaking to a member of Team Ugly. That’s #theuglytruth. Related articles How long does it take to process a refund? What is your returns policy? What if I am unhappy with my order? My order hasn’t arrived, what should I do? How do I cancel my subscription? Comments 0 comments Please sign in to leave a comment.