What do I do if I have issues with my order? Follow You can email us directly at firstname.lastname@example.org. We don’t use bots – you’ll always be speaking to a member of Team Ugly. That’s #theuglytruth. Related articles How long does it take to process a refund? What if I am unhappy with my order? What is your returns policy? When can I speak to someone in the team? Where can I buy Ugly? Comments 0 comments Please sign in to leave a comment.